Customer Service

Our approach to customer service is very simple. We give our clients what they want.

  • We advise you as to what solution best suits your business needs.
  • We provide the solution quickly, professionally & at a competitive price.
  • We support your business in implementing & working your solution.
  • Above all we are reasonable and easy to deal with!

Free consultation and advice is provided through-out the project development cycle. If you need to meet with us to discuss any aspect of your project either before or during the development process we will make ourselves available at a time and place that is convenient for you.

Our 100% Risk Free Guarantee

We know how frustrating it can be to hire a computer support “expert”. Most are unreliable and difficult to get a hold of when you really need them. So to eliminate the stress & uncertainty of hiring competent computer repair technician, we’ve decided to offer our customers a 100% risk free guarantee on all of our work.

Here’s how it works.

Call us for any type of computer problem you are experiencing. We will send a professional technician to your office. He’ll evaluate your situation for FREE & give you a guaranteed price in writing (not an estimate) on what it will take to get you back up & running.

If you want us to do the repair (you are under no obligation), we’ll get started right away. And if replacement parts are needed, we’ll even go and pick them up or order them for you and have them delivered to your door. Now, here’s the risk free part:

If you are not 100% happy with the work the technician is doing, or if within the first hour you are not satisfied, simply tell the technician “this is just not working for me”. That’s his cue to finish up what he is doing & leave your office – & YOU WON’T OWE A DIME FOR THE TECHNICIAN’S LABOUR.

No questions no argument & no guilt.

We do our best to ensure that each one of our clients is happy with the service they receive. In fact, thanks to our customers, Innovation Networks has been a recipient of the ‘Consumers’ Choice Award for Business Excellence’ nine years in a row!

“A big huge ‘thank you’ to all the staff at Innovation Networks, a company where every individual staff member is among the most courteous, helpful, committed & professional technical support people I have ever had the pleasure to work with. Your commitment to excellence & your ability to follow through is exceptional.” [managed services]

“Richmond Chamber of Commerce proudly supports our members & Innovation Networks is one of our suppliers that excel in their service!” [ it services ]

Hats off to the Innovation technicians Mojtaba & Ray who methodically put the massive “jig saw” puzzle together and even documented a schematic of it as well. To me the most telling sign of a job well done, was the cleanliness and the cable management system Innovation created for both simulators. Should you be considering a large electronic relocation contract, you will not be disappointed by choosing Innovation. [ systems relocation ]

You may also visit our customers page to read what our customers are saying about Innovation Networks!