End-users are Human; Their IT Support Should be Too

Your end-users’ time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable 24x7x365 support for your users, as well as Proactive Desktop Remote Management and Maintenance for your workstations.

The Innovation Desktop Platform

Innovation’s Proactive Managed Desktop Care provides comprehensive preventative maintenance services remotely. This solution is comprised of: a desktop/laptop agent within the Innovation technology platform with all of the intelligence built in to conduct day to day preventive maintenance services, a bundled managed Anti-Virus Package, and remote access.

Empower your staff by giving them direct access to Innovation’s unlimited phone and remote support. Our Flat-Rate resolves the issue of having to wait for approval to increase IT support costs.

With Desktop & User Care, we generate detailed inventory reports and configurations related to all the preventive maintenance activities conducted through the Innovation NOC. We track serial numbers, license expirations, warranties, vendor information, detailed service responses and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.

Features:

  • 24x7x365 Help Desk Support for your end-users via the NOCOLOGY Client Portal
  • Unlimited 24x7x365 Phone Support
  • Available On-Site 24x7x365 Emergency Support
  • Bundled LogMeIntm Remote Control Solution. (Enable your staff access to their work PC from any Internet connected computer, anywhere)
  • Managed Anti-Virus and Spyware Monitoring, Maintenance, and Removal

User Support

“No IT question is too small for the NOCOLOGY Help Desk”

With Innovations Desktop & User Care, your end-users can create service tickets without having to worry about costing your company extra money. End-users can even call the NOCOLOGY Helpdesk with questions about standard desktop applications. The NOCOLOGY Helpdesk is staffed with experienced Level 2 Engineers with 2 to 6 years of desktop and server support experience. For no extra charge, we offer 24x7x365 phone support for after-hours and weekends.

When phone and remote support aren’t enough to resolve an issue, a technician is dispatched to your location without any additional charge. On-Site Support is available 9 am – 5 pm EST, and 24x7x365 Emergency On-Site Support is available when Mission Critical IT goes down

Unlimited On-Site Support is exactly what it sounds like. When an issue cannot be resolved remotely, a technician will arrive on site with the tools and resources to resolve the issue at hand. This would be the case for hardware issues, issues involving a lack of connectivity to the network or Internet, and anything else that requires a physical set of hands on site. This ensures that we go on-site only when it is necessary.

White and Blacklisting of Security Patches

Our NOC service provides a list of Whitelisted and Blacklisted patches (Critical security patches for Microsoft OS and applications). Our Desktop Team conducts Internet research and testing of patches on test beds to ensure stability and compatibility. Once patches are approved, the Directive NOC deploys them onto the client network. You can also specify to bypass this service and apply patches immediately. Either way, you’ll be sure that your systems will be up to date and securely patched.

Our NOC also ensures that anti-virus signatures are up to date, keeping your users and network safe from the latest threats.

Intelligent Desktop Agent

The Innovation desktop agent comes equipped with jobs to update Anti-virus signatures, delete temporary files, scan and remove spyware, and more. Each of these is a pre-scheduled activity that is run automatically in low priority mode whenever the machine is available, whether it is connected to the network or anywhere on the Internet. This ensures that your workstations are secure, patched, and running at optimum efficiency, so your users can accomplish more.

The Desktop Agent also gives you the choice of allowing your users to remotely connect to their PC from anywhere, giving them the ability to work while they are away from the office. Your users will simply be able to log into a web page with a username and password, allowing them to log into their workstations. No additional software is needed, and the connection is very secure.

Contact one of our Managed Services Consultants to learn more about desktop and user care services.