We manage your IT so you can manage your business.
Innovation Networks Managed IT Services are designed to provide small to medium-sized enterprises with a comprehensive suite of remote infrastructure and desktop managed services to monitor, manage and maintain mission critical components of their IT Operation.
Our IT services are performed 24×7, 365 days a year by experienced, certified technicians, who use enterprise-class technologies and follow proven processes to ensure 24×7 up-time for servers, network devices, infrastructure and business applications, thereby ensuring zero service outages and maintaining business continuity.
Through our Network Operations Center (NOC) headquartered in Richmond BC, and support offices in Calgary, Montreal and Toronto, Innovation Networks has the infrastructure in place to provide businesses with the Managed Services solutions required to keep your enterprise up and running efficiently.
Key components of our IT Managed Services encompass:
Proactive Managed Network Care
Professional Service Platform provides end-to-end Enterprise Level IT. With service quality demands at an all-time high and the Internet revolutionizing how organizations operate, old-world IT service delivery models have been rendered ineffective. Our Managed Network Care service addresses your business pain with enterprise-level care designed for small and medium organizations. This eliminates downtime, manages vendors, and keeps small and medium business technologies running smoothly at a flat rate.
Read More… Managed Network Care
Proactive Managed Server Care
Flat-Rate Managed Server Care is a complete, 24x7x365 server monitoring, maintenance, remediation, and management solution. You will receive comprehensive support that includes remote and on-site server remediation services at a flat monthly rate, meaning there are no ‘per-incident’ charges. Proactive maintenance prevents downtime and gives you peace of mind knowing your servers are being watched 24x7x365.
Read More… Managed Server Care
Desktop & User Care
Your end-users’ time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable 24x7x365 support for your users, as well as Proactive Desktop Remote Management and Maintenance for your workstations.
Read More… Managed Server Care
Backup & Disaster Recovery
You need access to your data at moment’s notice, and cannot afford to lose it. Innovation provides the ultimate “wish list” in backup and disaster recovery, completely solving your backup and recovery issues.
Read More… Backup & Disaster Recovery
Protect Your employees and network by preventing questionable and unsafe content from entering your IT infrastructure. By utilizing our content filtering solution, you can take control of the content your employees can access on the Internet, thereby increasing productivity, reducing workstation and network downtime, and providing a safe and clean digital work environment.
Read More… Content Filtering
Service Level Agreements
Innovation Networks has a flexible and affordable Service Level Agreement (SLA) which is aligned to short term and long term IT business requirements and goals. Our SLAs are based on a predictable pricing model which you can count on for budgeting purpose. Rest assured, you will get the high level of service your business requires at an affordable and manageable rate.
Read More… Service Level Agreements
- Unlimited Remote & On-Site Support from 8am – 5pm
- 24x7x365 Emergency Support
- Active Directory Administration & Maintenance
- File, Folder, & Share Administration
- Security Administration
- Network Policy Enforcement & Administration
- Managed Anti-Virus Protection
- Comprehensive 360 degree view of your IT via the Innovation Networks Client Portal
- Budgeted costs with Flat-Rate IT, no surprises
- Enterprise-Level Care
- Proactive maintenance resulting in significantly increased up-time
- Reduction of operational costs – increased profits
- Increased employee productivity by re-focusing efforts on your business instead of your IT
- Confidence in your IT infrastructure
- Combined with NDR (Innovation Networks Disaster Recovery) and Server Disaster Assurance,
- Innovation provides GUARANTEED SERVER RECOVERY!
Virtual CIO – You will be assigned a dedicated Solutions Integrator who will manage your account. Solutions Integrators are responsible for your complete satisfaction. They are tireless, dedicated and experienced IT professionals who take your organization and goals seriously.
They fulfill a comprehensive list of duties and roles in the management of your IT such as, but not limited to:
- Dedicated Account Management
- Alignment of IT with core business objectives
- Monthly/Quarterly Meetings
- Budget Creation, Management and Review
- Procurement Assistance
- Complete Lifecycle Management
- Platform and Software Recommendations and Configuration Support
- Warranty and Vendor Agreement Tracking and Management
- Project Planning
The Flat-Rate Advantage
Gone are days of being ‘nickel and dimed’ for each device on your network. The Innovation Flat Rate IT Service covers:
- Printers and Scanners
- Routers, Firewalls, and Switches
- UPS Devices
- Wireless Network
- 24x7x365 Backup Monitoring, Management and Remediation
- Mobile Phones (requires Desktop/User Care)
You’ll know your IT service costs in advance, making it easier to budget month-to-month, with no surprises. In fact, most clients who have made the switch from the ‘old-world’ IT model where when something breaks, they pay to fix it, to the new Flat-Rate Managed IT philosophy, average a lower monthly cost.
Managed Services Assessment
Get Started with a free preliminary network evaluation. Simply contact us and a IT Managed Services Consultant will be in contact with you shortly.