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Call Center Services

Consistent, superior customer service

In the current ever challenging business climate, customer service organizations are aware that providing consistent and superior customer experience is critical to fostering loyalty and increasing revenues. We’re firm believers that if you want to deliver a great customer experience, it is crucial to optimize and enhance their operations.

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Optimized customer interaction

Innovation Networks manages inbound, outbound or mixed customer contact capabilities over telephone, email, or online chat.

Scalable solution.

Cost savings.

Key focus on customer satisfaction.

Call Center Services Canada

Optimized customer interaction

Innovation Networks manages inbound, outbound or mixed customer contact capabilities over telephone, email, or online chat.

Scalable solution.

Cost savings.

Key focus on customer satisfaction.

We can create a Call Center solution for you ranging from a small as a three-person operation, to a world-wide support solution. In collaboration with our clients, we develop and train customer service professionals to perform a wide range of call center functions.

Our Call Center services include: IVR, Call Recording, Click-to-call, Automations, Accurate and consistent call-handling, and Continual service improvement processes.

Simplify your Call Center services

Outsourcing your call management frees you to focus on acquiring new clients while we take care of your existing ones. We will help you by transferring your afterhours and overflow calls to us and can manage them any time, any day, 24 /7, and 365 days a year.

Gain more time and focus on acquiring new clients.

ACD (Automatic Call Distributor) queue with options to provide skills based routing, call monitoring, call recording, and call metrics and much more.

Increase Efficiency with Real-time Analytics & Dashboards.

 
Call Center Services Canada

Simplify your Call Center services

Outsourcing your call management frees you to focus on acquiring new clients while we take care of your existing ones. We will help you by transferring your afterhours and overflow calls to us and can manage them any time, any day, 24 /7, and 365 days a year.

Gain more time and focus on acquiring new clients.

ACD (Automatic Call Distributor) queue with options to provide skills based routing, call monitoring, call recording, and call metrics and much more.

Increase Efficiency with Real-time Analytics & Dashboards.

Onshore services specialists

Innovation Networks understands the benefits to your security protocol, customer experience and team management of being onshore. All our engineers and help desk professionals are North America based. We specialize in recovering customer loyalty and experience to the highest levels to make your service desk a value add in your sales process. Let us know your needs, and we can discuss how we can add value to your product or services and provide #OneLessWorry to your business.

 
Innovation Networks Richmond BC Canada

We’ll help your business succeed

Our results-driven, full-service approach will help your business flourish. Are you ready for #OneLessWorry?

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