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Call Center Services2018-08-06T05:42:38+00:00

CONSISTENT, SUPERIOR CUSTOMER SERVICE

In the current ever challenging business climate, customer service organizations are aware that providing consistent and superior customer experience is critical to fostering loyalty and increasing revenues. We’re firm believers that if you want to deliver a great customer experience, it is crucial to optimize and enhance their operations.

In the current ever challenging business climate, customer service organizations are aware that providing consistent and superior customer experience is critical to fostering loyalty and increasing revenues. We’re firm believers that if you want to deliver a great customer experience, it is crucial to optimize and enhance their operations.

Optimized Customer Interaction

Innovation Networks manages inbound, outbound or mixed customer contact capabilities over telephone, email, or online chat.

  • Scalable solution
  • Cost savings
  • Key focus on customer satisfaction

We can create a call center solution for you ranging from a small as a three-person operation, to a world-wide support solution. In collaboration with our clients, we develop and train customer service professionals to perform a wide range of call center functions.

Our call center services include: IVR, Call Recording, Click-to-call, Automations, Accurate and consistent call-handling, and Continual service improvement processes.

Gain More Time

Outsourcing your call management frees you to focus on acquiring new clients while we take care of your existing ones. We will help you by transferring your afterhours and overflow calls to us and can manage them any time, any day, 24 /7, and 365 days a year.

  • Focus on Acquiring new clients.
  • ACD (Automatic Call Distributor) queue with options to provide skills based routing, call monitoring, call recording, and call metrics and much more.
  • Increase Efficiency with Real-time Analytics & Dashboards.

Simplify your Call Center Services with Innovation Networks.

The Right Tools for the Right Solution. Every Time.

CONTACT US TODAY