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Contact Center Services2018-08-09T15:21:26+00:00

CUSTOMIZED CONTACT CENTER SOLUTIONS

Innovation Networks manages inbound, outbound or mixed customer contact capabilities over telephone, email, or online chat. We customize contact center solutions as small as a three-person operation, or much larger. In collaboration with our clients, we develop and train customer service professionals to perform a wide range of customer contact functions.

Innovation Networks manages inbound, outbound or mixed customer contact capabilities over telephone, email, or online chat. We customize contact center solutions as small as a three-person operation, or much larger. In collaboration with our clients, we develop and train customer service professionals to perform a wide range of customer contact functions.

Outsourced First-Line of Customer Contact

Outsourcing your first line customer contact to a professional provider, frees you to prioritize acquisition of new customers while we take good care of your existing ones. Innovation Networks is a seamless professional extension of your existing business.

  • Transfer your afterhours and overflow calls to us and can manage them any time, any day, 24 /7, and 365 days a year.
  • Call queue with options to provide skills based routing, call monitoring, call recording, call metrics and much more.
  • Increase Efficiency with Real-time Analytics & Dashboards.
  • Accurate and consistent call-handling & Cost savings.

Services We Provide

Every business is different and costs are calculated based on call volumes, business hours, types of calls and much more.

  • Includes reports on SLA, Queue call metrics, KPI’s, Survey Feedback and more.
  • Monthly reporting
  • Weekly reporting
  • IVR, Call Recording, Click-to-call, Automations.
  • We also offer a flat monthly fee based on required coverage hours, call volume, and SLA expectations.

Make your business more responsive with Innovation Networks.

The Right Tools for the Right Solution. Every Time.

CONTACT US TODAY