Outsourced First-Line of Customer Contact
Outsourcing your first line customer contact to a professional provider, frees you to prioritize acquisition of new customers while we take good care of your existing ones. Innovation Networks is a seamless professional extension of your existing business.
- Transfer your afterhours and overflow calls to us and can manage them any time, any day, 24 /7, and 365 days a year.
- Call queue with options to provide skills based routing, call monitoring, call recording, call metrics and much more.
- Increase Efficiency with Real-time Analytics & Dashboards.
- Accurate and consistent call-handling & Cost savings.
Services We Provide
Every business is different and costs are calculated based on call volumes, business hours, types of calls and much more.
- Includes reports on SLA, Queue call metrics, KPI’s, Survey Feedback and more.
- Monthly reporting
- Weekly reporting
- IVR, Call Recording, Click-to-call, Automations.
- We also offer a flat monthly fee based on required coverage hours, call volume, and SLA expectations.
Make your business more responsive with Innovation Networks.