Your servers are the heart of your IT Infrastructure. Any downtime means a massive loss in productivity of your end-users. Innovation’s Managed Server Care combines constant 24x7x365 Server Monitoring with proactive maintenance to prevent downtime and maintain availability and stability.

Proactive Managed Server Care

Flat-Rate Managed Server Care is a complete, 24x7x365 server monitoring, maintenance, remediation, and management solution.

You will receive comprehensive support that includes remote and on-site server remediation services at a flat monthly rate, meaning there are no ‘per-incident’ charges. Proactive maintenance prevents downtime and gives you peace of mind knowing your servers are being watched 24x7x365.

Key components of Server Care are:

Features:

  • Unlimited Remote & On-Site Support from 8 am – 5 pm
  • 24x7x365 Emergency Support
  • Managed Anti-Virus Protection
  • Network Policy Enforcement & Administration
  • Security Administration
  • Cost savings with our Flat-Rate IT
  • Enterprise-Level Care
  • Proactive maintenance significantly increases up-time
  • Reduction of operational costs; increased profits
  • Increased productivity from your employees by re-focusing efforts on your business instead of your IT
  • Combined with IDR (Innovation Disaster Recovery) and Server Disaster Assurance

Innovation Provides Guaranteed Server Recovery!

Proactive Server Care

The Innovation technology platform has built-in advanced server monitoring and diagnostic tools, a knowledge base that is ahead of the market to determine what to monitor, and a well-trained staff of IT Professionals to watch alerts and categorize them into Critical and Non-Critical events and conduct detailed analysis to solve the problem. Last but not least, Server Care provides remote and on-site remediation services.

The goal is to prevent downtime by keeping your server infrastructure running by eliminating issues before they affect your users.

Our tools give us the ability to monitor event logs, keep track of up-time, and get real-time alerts if the server reports an issue. Problems are resolved remotely and quickly, and if need be, a technician will be dispatched. As an Innovation-powered client, your IT Infrastructure is our priority.

24x7x365 Server Monitoring & Remediation

Innovation provides 24x7x365 visibility with Remote Monitoring and Management of Servers – including applications designed for Small to Medium Size Businesses (SMBs).

Innovation watches Server alerts, filters the data, conducts problem analysis and remediates the issues remotely and on-site on a best effort basis. Upon receiving a Critical Alert, the Directive NOC team looks into the provisioning system and notifies your server team about its occurrence within minutes.

Our experts will then analyze the cause of the problem and resolve the issue. All of this is done without the intervention of your staff. Your staff will gain productivity because our service allows them to re-focus their efforts on your business, instead of chasing IT problems.

Bundled Anti-Virus Package and Management

Our NOC conducts checks to ensure anti-virus signatur
es are updated on servers at regular intervals. Innovation’s Managed Server Care program also comes bundled with anti-virus network edition and email server edition, if desired.

Whitelisting and Blacklisting of Security Patches

Innovation’s services include Whitelisting and Blacklisting of critical Microsoft (OS & application) security patches. The NOC carries out multiple proactive preventive daily and weekly checks, reducing chances of failure.

Policy Administration

To optimize your internet network infrastructure, Innovation’s Server Care includes Active Directory Administration and Policy Management. Network Policies and File/Folder Permissions are managed to ensure internal security, based on protocols necessary for your business.

Contact us today to learn more about Server Care and Managed Services.