Support Services

Microsoft Calling Services

Connect your team anywhere, anytime. Unlock the power of remote communication to increase productivity and enhance collaboration inside your company.

Microsoft Teams Calling Services

Microsoft Teams Calling offers a consistent user experience and provides your team with the flexibility to communicate and collaborate anytime, regardless of location. Innovation Networks provides the most optimal deployment for Teams to maximize its potential within your organization, ensuring smooth implementation and improved efficiency.

Microsoft Teams Calling Plugin

Are you trying to find the best way to enhance collaboration and communication inside your company? Look no further than the Microsoft Teams Calling Plugin from Innovation Networks!


Data security and confidentiality with built-in encryption and compliance with industry standards.

Increased Productivity

Increase productivity by eliminating the need for in-person meetings.


Improve collaboration and communication with video and audio calling, screen sharing, and instant meeting.


Record, save, and transcribe calls for later review.


Stay connected regardless of location.

Our Offerings

Microsoft Teams Phone System combined with Innovation Networks' Direct Routing network provides the most optimal deployment architecture for Teams. Our offering results in the following:

Experience the full spectrum of Teams features with the enhanced efficiency that our Microsoft Teams Calling Plugin offers. Collaborate and communicate like never before, fostering optimal productivity and maximizing team synergy.

Microsoft Dynamic Emergency Calling

1Customer Accounts
Microsoft Teams allows for the creation and management of customer end-user accounts, and the caller's unique telephone number is used to identify them.
2Emergency-Call Routing Policies
Microsoft Teams provides policies for emergency calling, with three layers: Global, Static, and Dynamic. These policies are configurable with the Teams Admin Center and/or Teams PowerShell.
3Location Information Services (LIS)
The source of all location data used within Microsoft Teams is provisioned by the enterprise into the Teams LIS, which includes the specific civic addresses and floor, suite or room numbers needed to be provided to public safety.
4Location Discovery
Microsoft Teams provides end-user location discovery using the LIS.
5Call Initiation
Microsoft Teams performs location discovery for 911 calls, returning a SIP PIDF Location Object with the end user's identity and location.
6Emergency Notifications
Microsoft Teams supports emergency notifications to alert a designated party when a 911 call is made.
7Work from Home (WFH)
Microsoft Teams requires provisioning of network-identifying information for 911 call routing and address display.
The public IP address needs to be added to Teams as a Trusted IP, and the LIS needs to be provisioned with the home's civic address, dispatchable location information, and network identifying information.

Microsoft Teams User Analytics

Innovation Networks' Microsoft Teams User Analytics is a reporting and analytic solution for Unified Communication and Collaboration (UC&C) platforms such as Microsoft Teams. It delivers business critical information through user defined reports, daily dashboards, and trend monitors. It gives you accurate, relevant information from which you can make informed decisions on the operation of your Teams tenant. No more need for second-guessing!

Improve Productivity

It lets you see employee productivity metrics: number of answered and abandoned calls, ring time and talk time ensuring that calls are handled satisfactorily.

Monitor Call Quality

It provides quality data to improve service delivery.

Increase User Adoption

Adopting a new platform needs to be monitored and managed to ensure ROI, education, and training.

Have It Your Way

The software's straightforward interface and user-defined nature ensure that only relevant information is presented to meet an employee’s unique requirements.

Control Costs

Visibility of call costs and employee activity ensures accountability for high-cost calls and unrelated activities.

Manage Resources

A single view of the Team's platform ensures efficient use of SIP trunks, devices, gateways, and SBCs.

Additional Features


Empower your business with expert Managed IT Services

Innovation Networks offers top-tier Managed IT Services and IT Support, delivered by skilled, certified technicians utilizing cutting-edge technologies and proven processes. We guarantee 24x7 uptime for servers, network devices, infrastructure, and business applications, ensuring seamless service.

Headquartered in Richmond, BC, and supported by offices in Calgary, Montreal, and Vancouver, Innovation Networks possesses the infrastructure required to deliver the essential IT solutions your enterprise needs.