Managed IT Services

I am writing to express my thanks to you, and your staff for our successful network upgrade. Having gone through a similar exercise in the past, I was anticipating some “frustration”, however each and every step of this process was handled in a professional, efficient and courteous manner by all your staff. It would be inappropriate for me to recognize one or two members of your staff for their efforts, so I am sending each person involved a copy of this letter, with my sincerest thanks for the effort they put forth. We now look forward to a long and mutually beneficial relationship with your company.

Recently we acquired your services to coordinate and construct the computer system for our new Vancouver Mineral Exploration Office. The Project consisted of integrating a 35 user LAN/WAN form our other offices located in various offices throughout North America. This letter serves to confirm that from initial proposal to work completion our expectations were met and exceeded. We appreciate your Priority Package Service that provides us with ongoing regular preventative maintenance, along with your guaranteed 3 hour emergency onsite response. We gladly recommend you!

A big huge 'thank you' to all the staff at Innovation Networks, a company where every individual staff member is among the most courteous, helpful, committed & professional technical support people I have ever had the pleasure to work with. Your commitment to excellence & your ability to follow through is exceptional. We are pleased to re-invest in another contract agreement in partnership with Innovation Networks.

Your service throughout the planning, installation, transition, and follow up stages was excellent. We appreciated the detailed proposal that outlined all of our needs. During the actual installation both the Technical Account Manager assigned to our account and you’re inside sales coordinator handled all of the operational and administrative support requirements very well. Being kept up to date throughout the entire process was also very much appreciated.

Innovation Networks is one of our suppliers that excel in their service! Innovation Networks provides impressive and prompt technical services! Their staff listens carefully and then smoothly and efficiently implements the solutions to overcome the computer issues at hand. Their technicians are able and willing to handle any tasks using a combination of experience and professionalism. The technicians and support staff communicate their ideas and concerns clearly and have proven their solid conviction toward the success of the business solutions they recommend and support time and time again.

Deciding what to put on a website can be overwhelming. Innovation Networks not only guided me every step of the way, but surpassed my expectations by providing me with fabulous features and making invaluable suggestions that will serve my on-line presence for years to come.

We have been a satisfied customer of Innovation Networks for over three years now. Their ability to speedily service our organization has helped us increase our employee’s productivity. Their years of IT experience and insight into our business model has allowed them to provide us with the right solutions for our continued growth.

Since we have signed onto Innovation Networks’ Managed Services I’ve seen a measurable decline in the number of computer problems. I know this has saved me at least $3,000 in IT support costs and I love the fact that I don’t have to worry about security issues anymore and that I can budget my IT costs.

Your foresight in recommending equipment that could easily be upgraded has already allowed us to improve our remote capabilities, with a minimum of hassle and expense. I am planning a further upgrade to our storage and backup, on both servers in the near future and expect it will be just as easy. In particular, the quick response and support when we encountered problems with our email and web site, due to our ISP was very much appreciated. I look forward to doing business with you in the future.