Support Services

Outsourced Support Solutions

Elevate your operations with Innovation Networks’ 24/7/365 Help Desks, Contact Center Services, Application Support Desks, and Call Center Services.

Expert Help Desk Support

Outsourced Help Desks

Uninterrupted support and expert management for your IT needs with reliable 24/7 coverage. We offer IT Help Desk services that consist of high quality IT Support Desks and Remote Network Monitoring services – every hour of every day. As an MSP, we can provide expert staff on an as needed basis and deliver IT management and support services with guaranteed service levels.
 
Enhanced Help Desk
Innovation Networks is much more than a traditional Support Desk, our Help Desk services provides customers with professional and immediate Help Desk Support without the costly overheard.

24/7/365 Help Desk via phone, email, web chat, or our secure web portal.

Comprehensive Coverage.

Immediate access to highly IT skilled and educated staff that support and manage applications, devices, networks, and cloud services.

Experienced Support
Delegate your after hours and overflow calls to our capable team, available round-the-clock, 365 days a year. Focus on acquiring new clients while we ensure your existing customers receive exceptional support.

Gain more time and focus on acquiring new clients.

ACD (Automatic Call Distributor) queue with options to provide skills based routing, call monitoring, call recording, call metrics and much more.

Increase Efficiency with Real-time Analytics & Dashboards.

 

Tailored Contact Center Solutions

Contact Center Services

Innovation Networks manages inbound, outbound or mixed customer contact capabilities over telephone, email, or online chat. We customize contact center solutions as small as a three-person operation, or much larger. In collaboration with our clients, we develop and train customer service professionals to perform a wide range of customer contact functions.
 
Outsourced first-line of customer contact
Outsourcing your first line customer contact to a professional provider, frees you to prioritize acquisition of new customers while we take good care of your existing ones. Innovation Networks is a seamless professional extension of your existing business.

Seamless Call Management: Trust us to handle your after-hours and overflow calls anytime, day or night, 24/7, and 365 days a year.

Enhanced Call Routing: Benefit from a customizable call queue with options for skills-based routing, call monitoring, call recording, call metrics, and more.

Boost Efficiency with Real-time Analytics: Access real-time analytics and interactive dashboards to increase productivity and make data-driven decisions.

Reliable Call Handling: Experience accurate and consistent call-handling, ensuring professionalism and customer satisfaction while achieving cost savings.

Services we provide
Every business is different and costs are calculated based on call volumes, business hours, types of calls and much more.

Customized Pricing: Tailored costs based on call volumes, business hours, and call types.

Comprehensive Reporting: In-depth reports on SLA, call metrics, KPIs, and survey feedback.

Monthly and Weekly Reports: Detailed insights into call performance and service metrics.

Advanced Call Features: IVR, call recording, click-to-call, and automation options.

Transparent Pricing: Flat monthly fee based on coverage hours, call volume, and SLA expectations.

 

Streamlined IT Support

Application Support Desks

Experience the efficiency of professionally managed and executed Application Support. Our Innovation Networks team offers comprehensive support for IT services within your organization, enabling smooth business operations and empowering individuals to execute their responsibilities seamlessly. With us, you can experience the freedom of having #OneLessWorry.
 
Support for application enhancements
Innovation Networks provides support for application enhancements, maintenance for applications and operational support services for application environments.

Ongoing user support.

End-of-day schedules.

Nightly batch schedules.

We understand the challenges you face firsthand and are committed to delivering the expertise and support you need. Our Application Support experts collaborate closely with you to determine the optimal solutions for your business needs.
Constant client support
Because we want to provide the most cost-effective solution, our support can be used as a shared or dedicated service.

Onshore Excellence: All our employees are onshore and 100% Canadian-owned.

Continuous Improvement: We strive for excellence in client service, continually enhancing our support.

24/7/365 Support: We work with you around the clock to resolve issues promptly.

Cutting-Edge Solutions: Experience state-of-the-art call and reporting options.

Intelligent Application Support: Benefit from our innovative expertise.

 

Elevated Customer Experience

Call Center Services

Optimize and enhance customer service operations with our unmatched Call Center services. In today’s dynamic business landscape, customer service organizations recognize the paramount importance of delivering consistent and exceptional customer experiences to cultivate loyalty and drive revenue growth. At Innovation Networks, we firmly believe that optimizing and enhancing operational efficiency is the key to delivering outstanding customer experiences. Embrace success by revolutionizing your customer service operations with our transformative solutions.
 
Optimized customer interaction
Innovation Networks manages inbound, outbound or mixed customer contact capabilities over telephone, email, or online chat.

Scalable solution.

Cost savings.

Key focus on customer satisfaction.

Dedicated to providing exceptional Call Center services, Innovation Networks ensures that every interaction with your customers is handled with the utmost care and professionalism.
Simplify your Call Center services
Delegate your after hours and overflow calls to our capable team, available round-the-clock, 365 days a year. Focus on acquiring new clients while we ensure your existing customers receive exceptional support.

Gain more time and focus on acquiring new clients.

ACD (Automatic Call Distributor) queue with options to provide skills based routing, call monitoring, call recording, call metrics and much more.

Increase Efficiency with Real-time Analytics & Dashboards.

 
Innovation Networks Richmond British Columbia Vancouver Calgary Montreal

Onshore Services Specialists

Innovation Networks understands the benefits to your security protocol, customer experience and team management of being onshore. All our engineers and help desk professionals are North America based. We specialize in recovering customer loyalty and experience to the highest levels to make your service desk a value add in your sales process. Let us know your needs, and we can discuss how we can add value to your product or services and provide #OneLessWorry to your business.
Innovation Networks Richmond British Columbia Vancouver Calgary Montreal

Solutions-Driven App Support

With unwavering confidence, at Innovation Networks we understand the challenges you face firsthand and are dedicated to providing the expertise and support you require. Whether you need to train a single individual or a team to support your applications, our L1 and L2 application teams, comprised of multidisciplinary experts, are here for you. Every step of the way, we work closely with you to identify the best solutions for your organization.
 

Empower your business with expert Managed IT Services

Innovation Networks offers top-tier Managed IT Services and IT Support, delivered by skilled, certified technicians utilizing cutting-edge technologies and proven processes. We guarantee 24x7 uptime for servers, network devices, infrastructure, and business applications, ensuring seamless service.

Headquartered in Richmond, BC, and supported by offices in Calgary, Montreal, and Vancouver, Innovation Networks possesses the infrastructure required to deliver the essential IT solutions your enterprise needs.