Managed IT Services

Service Level Agreements

Tailored SLA Solutions: Your customized path to reliable IT Services. We offer flexible and affordable Service Level Agreements for your unique business requirements.

Ensuring Reliability in Your IT Services

At Innovation Networks we understand that one Service Level Agreement (SLA) does not meet each unique business requirements. We offer flexible and affordable Service Level Agreements which are aligned to short term and long term IT business requirements and goals. Our SLAs are based on a predictable pricing model which you can count on for budgeting purpose. Rest assured, you will get the high level of service your business requires at an affordable and manageable rate.

Innovation Triage Services (inT)

Innovation Triage Services (inT) provides basic IT time and materials non proactive service as needed. No software or licensing or monitoring is done.

Innovation Maintenance Services (inM)

Innovation Maintenance Services (inM) provides basic IT infrastructure monitoring and proactive alert management. Innovation Networks reviews incoming alerts.

Innovation Remote Managed Services (inR)

Innovation Remote Managed Services (inR) provides monitoring, proactive alert management and SOP remediation to maintain the health of your infrastructure: Innovation Networks reviews incoming alerts and log files to quickly pinpoint an issue and proceed with pre-defined standard operating procedures (SOPs) for remediation.

Innovation Full Managed Services (inF)

Innovation Full Managed Services (inF) provides full remediation and management of your IT infrastructure: in addition to monitoring, alert management and SOP remediation, Innovation Networks performs full resolution of problems or issues.

Empower your business with expert Managed IT Services

Innovation Networks offers top-tier Managed IT Services and IT Support, delivered by skilled, certified technicians utilizing cutting-edge technologies and proven processes. We guarantee 24x7 uptime for servers, network devices, infrastructure, and business applications, ensuring seamless service.

Headquartered in Richmond, BC, and supported by offices in Calgary, Montreal, and Vancouver, Innovation Networks possesses the infrastructure required to deliver the essential IT solutions your enterprise needs.