Desktop & User Care
The Innovation Desktop Platform: A Human Approach to IT Support
Empower your staff by giving them direct access to Innovation’s unlimited phone and remote support. Our Flat-Rate resolves the issue of having to wait for approval to increase IT support costs. With Desktop & User Care, we generate detailed inventory reports and configurations related to all the preventive maintenance activities conducted through the Innovation NOC. We track serial numbers, license expirations, warranties, vendor information, detailed service responses and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.
Features that are included in our Managed Desktop Care service include:

On-Site 24/7/365 Emergency Support

Unlimited 24/7/365 Phone Support

Secure Remote Control Software

24/7/365 Help Desk Support for your End-Users upgrade available

Fully Managed Anti-Virus and Spyware Monitoring, Maintenance, and Removal

Available to Unlimited Onsite and Remote Support under User Care
Innovation’s Proactive Managed Desktop Care provides comprehensive preventative maintenance services remotely. This solution is comprised of: a desktop/laptop agent within the Innovation technology platform with all of the intelligence built in to conduct day-to-day preventive maintenance services, a bundled managed Anti-Virus Package, and remote access.