Server Care

Free your employees from productivity-killing server issues

Your servers are the heart of your IT Infrastructure. Any downtime means a massive loss in productivity for your end-users. Innovation’s Managed Server Care combines constant 24/7/365 Server Monitoring with proactive maintenance to prevent downtime and maintain availability and stability. Proactive maintenance prevents downtime and gives you peace of mind knowing your servers are being watched 24/7/365.

Key components of Server Care include:

Unlimited Remote & On-Site Support from 8am – 5pm

24/7/365 Emergency Support

Cost Savings with our Flat-Rate IT

Network Policy Enforcement & Administration

Security Administration

Managed Anti-Virus Protection

Enterprise-Level Care

Increased Up-Time

Reduced Operational Costs

IDR & Server Disaster Assurance

Guaranteed Server Recovery

Increased Employee Productivity

Improve your server speed and reduce downtime

Our platform has built-in advanced server monitoring and diagnostic tools, a knowledge base that is ahead of the market to determine what to monitor, and a well-trained staff of IT Professionals to watch alerts and categorize them into Critical and Non-Critical events and conduct detailed analysis to solve the problem.

Last but not least, Server Care provides remote and on-site remediation services. The goal is to prevent downtime by keeping your server infrastructure running by eliminating issues before they affect your users. Our tools give us the ability to monitor event logs, keep track of up-time, and get real-time alerts if the server reports an issue. Problems are resolved remotely and quickly, and if need be, a technician will be dispatched.

Eliminate downtime with 24/7/365 Server Monitoring

Innovation provides 24/7/365 visibility with Remote Monitoring and Management of Servers – including applications designed for Small to Medium Size Businesses (SMBs). Innovation watches Server alerts, filters the data, conducts problem analysis and remediates the issues remotely and on-site on a best effort basis. Upon receiving a Critical Alert, the Directive NOC team looks into the provisioning system and notifies your server team about its occurrence within minutes.

Our experts will then analyze the cause of the problem and resolve the issue. All of this is done without the intervention of your staff. This in-turn, frees up your staff to re-focus their efforts on your business, instead of chasing IT problems.

Managed IT Services in Richmond Vancouver Calgary Montreal

Improve your server speed and reduce downtime

Our platform has built-in advanced server monitoring and diagnostic tools, a knowledge base that is ahead of the market to determine what to monitor, and a well-trained staff of IT Professionals to watch alerts and categorize them into Critical and Non-Critical events and conduct detailed analysis to solve the problem.

Last but not least, Server Care provides remote and on-site remediation services. The goal is to prevent downtime by keeping your server infrastructure running by eliminating issues before they affect your users. Our tools give us the ability to monitor event logs, keep track of up-time, and get real-time alerts if the server reports an issue. Problems are resolved remotely and quickly, and if need be, a technician will be dispatched.

Eliminate downtime with 24/7/365 Server Monitoring

Innovation provides 24/7/365 visibility with Remote Monitoring and Management of Servers – including applications designed for Small to Medium Size Businesses (SMBs). Innovation watches Server alerts, filters the data, conducts problem analysis and remediates the issues remotely and on-site on a best effort basis. Upon receiving a Critical Alert, the Directive NOC team looks into the provisioning system and notifies your server team about its occurrence within minutes.

Our experts will then analyze the cause of the problem and resolve the issue. All of this is done without the intervention of your staff. This in-turn, frees up your staff to re-focus their efforts on your business, instead of chasing IT problems.

Bundled anti-virus package and management

Our NOC conducts checks to ensure anti-virus signatures are updated on servers at regular intervals. Innovation’s Managed Server Care program also comes bundled with anti-virus network edition and email server edition, if desired.

Whitelisting & Blacklisting of security patches

Innovation’s services include Whitelisting and Blacklisting of critical Microsoft (OS & application) security patches. The NOC carries out multiple proactive preventive daily and weekly checks, reducing chances of failure.

Full-Service Policy Administration & Management

To optimize your internet network infrastructure, Innovation’s Server Care includes Active Directory Administration and Policy Management. Network Policies and File/Folder Permissions are managed to ensure internal security, based on protocols necessary for your business.

We’ll help your business succeed

Our results-driven, full-service approach will help your business flourish. Are you ready for #OneLessWorry?

LET'S GET STARTED