Why Managed Services?

Your precious time shouldn’t be wasted solving IT problems

Innovation Networks Managed IT Services are designed to provide small to medium-sized enterprises with a comprehensive suite of remote infrastructure and desktop managed services to monitor, manage and maintain mission critical components of their IT Operation.

Features that are included in our Managed IT Services:

Unlimited Remote & On-Site Support from 8am – 5pm

24/7/365 Emergency Support

File, Folder, & Share Administration

Managed Anti-Virus Protection

Network Policy Enforcement & Administration

Active Directory Administration & Maintenance

Security Administration

The Innovation Networks Client Portal

Added benefits include budgeted costs with Flat-Rate IT, enterprise-level care, proactive maintenance, reduction of operational costs, increased employee productivity, NDR (Innovation Networks Disaster Recovery) and Server Disaster Assurance, and Guaranteed Server Recovery!

Through our Network Operations Center (NOC) headquartered in Richmond BC, and support offices in Calgary, Montreal and Toronto, Innovation Networks has the infrastructure in place to provide businesses with the Managed Services solutions required to keep your enterprise up and running.

Account Management

Virtual CIO – You will be assigned a dedicated Solutions Integrator who will manage your account. Solutions Integrators are responsible for your complete satisfaction. They are tireless, dedicated and experienced IT professionals who take your organization and goals seriously. They fulfill a comprehensive list of duties and roles in the management of your IT such as, but not limited to:

Dedicated Account Management.

Alignment of IT with core business objectives.

Monthly/Quarterly Meetings.

Budget Creation, Management and Review.

Procurement Assistance.

Complete Lifecycle Management.

Platform and Software Recommendations and Configuration.

Warranty and Vendor Agreement Tracking and Management.

Project Planning.

The Flat-Rate Advantage

Gone are days of being ‘nickel and dimed’ for each device on your network. The Innovation Flat Rate IT Service covers:

Printers and Scanners.

Routers, Firewalls, and Switches.

UPS Devices.

Wireless Network.

24/7/365 Backup Monitoring, Management and Remediation.

Mobile Phones (requires Desktop/User Care).

You’ll know your managed IT service costs in advance, making it easier to budget month-to-month, with no surprises. In fact, most clients who have made the switch from the ‘old-world’ IT model where when something breaks, they pay to fix it, to the new Flat-Rate Managed IT philosophy, average a lower monthly cost.